Support

TropeTrainer™ Support— known technical issues:

Installing TropeTrainer™ software on Windows Vista or Windows 7: You must be running TropeTrainer version 4.1 release 198 or greater. This may mean purchasing an upgrade to Version 5 or if already running Version 4, downloading and installing a free update to our last version 4 release. Previous versions might appear to run, however under Vista and Win 7, Hebrew texts will not be displayed properly (some missing letters), and various other features will also not work properly.

TropeTrainer™ versions earlier than 4.1 release 198, using a Soprano voice and increased pitch -some settings of Soprano, Alto or Child voices, accompanied by setting the Pitch setting above 0 cause TropeTrainer™ software to stop singing. The cursor keeps moving, but no voices are produced until TropeTrainer software is closed and restarted. This problem can be avoided by selecting a lower pitch. It can also be resolved by upgrading or updating to version 4.1 release 198 or greater. If you are running Version 2 or Version 3, this means purchasing an upgrade to Version 5 or if running Version 4, downloading and installing a free update to our last version 4 release.

If TropeTrainer™ software has been working, and suddenly stops working or is now behaving in a strange way: In a great many cases, this type of problem can be resolved by closing TropeTrainer™ software and restarting your computer. Please try this before contacting us. Please do not try to uninstall and then reinstall the software -- more often than not, this either doesn't take care of the problem or makes the problem harder to fix.

For customer support, please contact support@kinnor.com, or call us at 305-293-8801 between the hours of 10:30am and 3pm Eastern.

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